Refund Policy

Cleat Cash is the tool a team uses to collect its dues. The team, not Cleat Cash, sets its costs and decides on refunds. Here's how refunds work.

For families

• Ask your team's manager or treasurer. Each team sets its own refund rules.
• Some costs are marked non-refundable on your family page. That usually means the team has already paid them, for example a tournament entry fee.
• Card payments are refunded by the team, to the card you paid with. Refunds usually show up within 5 to 10 business days, depending on your bank.
• If you paid a card processing fee, the team decides whether to refund it along with the payment.
• Venmo, Zelle, cash and check payments are refunded by the team directly.
• If you have a problem with a card payment, please contact your team first. A chargeback can take weeks and adds a fee for the team.

For teams

• Your club's administrator can refund a card payment, in full or in part, from the player's page. Treasurers can record refunds they make by Venmo, Zelle, cash or check.
• Cleat Cash takes no fee from family payments, so there's nothing of ours to refund on them.
• The card processor's own fee is set by the processor. It's usually not returned when a payment is refunded.
• Season passes: if you change your mind within 14 days of buying one and no family payments have been recorded for that season, email us for a full refund.

Questions

Families: start with your team. Teams, or anyone who can't reach their team: hello@cleatcash.com.